FAQ
We Have Tried To List Every Possible Question Asked By Our customer and Solution Here.
Refund
Please Note that our each and every product is handmade and made by Human only. So Please have patience for little Error in Threads and Design.
If Mistake is from Our packing Team for Like Shipping of Wrong and Defective Products.Then We will Replace/Exchange or Refund 100% Guaranteed
Food products or Inner Wear like Socks Etc are purely Non Returnable.
Delivery
We use Best Possible Courier Partener for Specific Region of India.
We use Services of Amazon Shipping, Delhivery,DTDC, Ecom, Xpressbee, Bluedart and india Post.
Usually it Take 3 to 5 Days To Deliver Products All over the india.
But as we are Kullu Based So Near by Region like Delhi, Haryana, Punjab, Himachal, Utrakhand in 2 to 3 days
Yes ! We use DTDC Express Air Service for Express Deliveries.
But Please Note That Shipping Charges will be extra exact Quoted By Shipping Company for That Weight or volumetric Weight of Package
Yes! We delivery international to mostly all countries with INDIA Post.
Shipping Charge will be as per quoted by India post.
It take usually 7 to 14 days to Deliver international orders
Shipping & Returns
If You Want To Exchange Product than our Courier Partner Will pick reverse pickup from you.
You Don’t Have To Do Anything. But Please make Package Ready will all bills, Tags and original Packing of Product.
If any order is shipped with india Post To Remote Area of Delivery Address, Then you have to send package back by posting it from india post. Once you shipped with india post then share slip with us at whatsapp number 9459500283. We will Refund
Payment
We have Almost Every Payment Option Available to make payment for orders.
We are using RAZORPAY Payment Gateway to Receive Secure and Trusted payment.
Yes! Cash on Delivery Option is There.
But For order Value Above 5000 Rupees there is COD charges of 5% because Courier Partner Charge COD Charges To Us.
For Prepaid Order :- You Will receive Refund On original Mode of Payment at the time of Order in 24 to 48 Hrs.
For COD Order :-
Our Team Will Ask you UPI or bank Detail to mae Refund.
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- tel : +91 94595-00283
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